Frequently Asked Questions

Longevio offers a variety of coverage options tailored for individuals aged 55 and above, including health protection, critical support plans and care assistance packages to address specific needs in later life.

Prospective clients can complete an online form or call us at +6588097172 to schedule a consultation. Our advisers will guide you through each step and assess the most suitable solution for your circumstances.

Applicants must be 55 years or older and residents of Singapore. We review medical history and basic lifestyle information to ensure the chosen plan aligns with health profiles and support requirements.

Yes, Longevio advisers can assist in reviewing your plan annually and recommend modifications based on changes in health status, care needs or budget considerations.

Most of our plans include a standard waiting period of 30 to 60 days, depending on the chosen coverage. Details will be clearly outlined in your policy documents.

To initiate a claim, contact our claims team via phone or email. Provide the relevant policy number, documentation and details of the treatment or service received. We aim to process claims promptly.

Policy cancellation is possible at any time. Please review the terms regarding any applicable fees or notice period by consulting your plan documents or contacting our support team.

We send annual summaries and notify you of any changes in regulations or plan features. You can also request updates at any time through our client portal.

Support services include access to a dedicated care manager, teleconsultations, wellness programs and assistance with finding accredited service providers in Singapore.

Yes, our team can assist in English, Mandarin or Malay to ensure clear communication throughout the application and claims processes.

We implement industry-standard security measures to protect your data. Details of our privacy practices are available in the privacy policy on longevio.best.

You can visit us at 10 Bayfront Avenue, Singapore 018956, call +6588097172 or complete the contact form on longevio.best for further assistance.